NOW HIRING - Retail Sales and Operations Coordinator (Full Time)

T1 SPORTS is now hiring for the following position at our Richmond location.  Apply today!

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[Job Title]
Retail Sales and Operations Coordinator (Full Time)

[Salary]
$41,600 - $68,120
-Eligible for Annual Bonus

[Job Classification]
Permanent Full Time (Weekend shifts required)

[Company Overview]
T1 SPORTS is a local sporting goods store located in Richmond, BC, specializing in racket sports related products and services for Badminton, Tennis, and Pickleball. T1 SPORTS has operated for over 15 years and is currently looking for a Permanent Full Time Retail Sales and Operations Coordinator to join our team to help coordinate and manage the daily Store Operations.

[Position Summary]
As the Retail Sales and Operations Coordinator, you are a capable and dedicated team member who uses your experience and knowledge to support the store’s day-to-day operations by assisting customers, maintaining the sales floor, coordinating with racket technicians & vendors, and managing online orders. This role is ideal for candidates who are interested in joining a small business and take on the responsibility of managing the store operations. This role has a career development opportunity to become the Store Manager or take part of other management roles within the company in the long term.

[Responsibilities]

(a) Customer Service – provide advice and assistance to customers in person, on phone, and online to complete sales transactions

(b) Sales Floor – organize sales floor, unpack and check deliveries, maintain product inventories, update price tags

(c) Operations Support – coordinate racket stringing jobs with technicians, manage orders and payments with vendors, maintain sales and inventory records

(d) E-Commerce – pick, pack, ship, update, and follow up with online orders

(e) Others - support upcoming store renovations, future system upgrades, and other tasks as assigned

[Knowledge, Skills & Abilities Required]
-Comfortable working in a small business setting
-Able to communicate, provide recommendations, and explain concepts in an effective and professional manner in person, on phone, and by e-mail
-Able to multi-task and work effectively in a fast-paced and busy retail environment
-Pay high attention to details, motivated, and with a high willingness to learn
-Seft initiated, able to work independently at the store, as well as in a team setting
-Strong ability to follow directions and complete assigned tasks on time
-Sound computer and math skills (e.g. Excel, E-mail)
-Familiar with Badminton & Tennis product knowledge OR proven ability to quickly learn, understand, analysis, and adopt to new product knowledge
-Able to handle payment accurately
-Able to lift up to 30lb

[Qualifications & Experience]
-Able to work weekend shifts as needed
-Minimum 3-5 years of full time working experience or equivalent
-Minimum of 2 years of customer service experience
-Basic to intermediate MS Excel skills
-Completion of a Bachelor's degree or equivalent is an asset
-Ability to communicate effectively in Chinese Language (Mandarin and/or Cantonese) is an important asset

[Benefits]
-Employee discounts program
-Full on-site job training
-Career growth, development, promotion opportunities
-Annual bonus and incentive program
-Salary commensurate with experience

[TO APPLY]
Please send your resume and cover letter in PDF format only to T1SPORTS.Richmond@gmail.com with e-mail subject “Retail Sales and Operations Coordinator (Full Time)”.

Thank you for your interest in this position.  Only short-listed applicants will be contacted for this posting.

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