Contact Us
Please note, T1 SPORTS (physical store in Greater Vancouver, Canada) and T1SPORTS.net (online store) operate separately and therefore product availability and price might be different.
COVID-19 Operation Hours
=> Shop Online (OPEN - 24/7)
Shopping Online is highly encouraged during this Coronavirus COVID-19 Pandemic period. Online shop opens 24/7 with both store curbside pickup or shipping options available. Free shipping to Canada & US are included for purchases over C$150/C$200. Orders received are usually shipped out within 24-48 hours.
Online Shop: www.T1SPORTS.net
=>Shop Physical Store (OPEN - By Appointment)
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For the safety of our staff & customers during the Coronavirus COVID-19 Pandemic, the following safety measures will be in place for visiting T1 SPORTS (physical store). Try book an appointment 48 hours before your visit to reduce your wait time in store.
COVID-19 Safety Measures
No Entry - If you are feeling sick, having a fever, or just returned from out of province within the past 15 days, or do not have a face mask put on, please visit us another time.
Personal Protective Equipment: Please wear a face mask (required for entry) during your visit in store. Only touch the products you intended to purchase. If you have tried on a pair of shoes and don't want them, please leave them out on the side. Our staff will sanitize and clean up the shoes before putting them back.
Physical Distancing: Please stay 2m apart from other customers & staff.
Traffic Control: Crowd control measures will be in place. Maximum 2-3 groups of customers in store at a time. Priority will be given to customers who have booked an appointment for visit. Customers without an appointment might be kindly asked to wait outside of store or come back another time.
Booking an appointment for store visit:
By E-mail: sales@T1SPORTS.ca
By Phone: (604) 285-8028
Please kindly provide your Name, Contact Phone #, E-mail, # of people visiting, interested products/services, and approximated appointment day/time in mind
Example:
Name: Joe Smith
Phone: (604) 888-8888
# of Visitors: 2 people
Product: 2x Tennis Rackets for Beginners
Appointment: Coming Thurs (MMM DD, 20XX) 3:00pm
Product/Service example:
-2x tennis rackets restringing drop off
-interested to try on men's badminton shoes for 1 person
-looking for 1x tennis racket for beginner
The more detail you provided, the more our staff can be prepared for your visit, spread out the traffic, and reduce your wait time in store.
Booking your appointment 48 hours before your visit is recommended.
T1 SPORTS Store Address & Hours:
T1 SPORTS
#1265 - 8788 McKim Way
Richmond, BC V6X 4E2
Our shopping mall, Cosmo Plaza, is located at the corner of McKim Way and Garden City Road.
=>Free Parking - Enter from McKim Way (Cosmo Plaza - underground parkade)
=>Store Entrance - Enter from ground floor on Garden City Road
Store Hours: Tues-Sun 12:30pm-7:00pm (Face Mask & Appointment Required)
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=>E-mail/Phone (OPEN)
Friendly Reminder: please be respectful in your interactions with our agents.
E-mail: sales@T1SPORTS.ca
Phone #: +1 (604) 285-8028
During busy hours, customer physically inside the store would have priority over called in customers. T1 SPORTS asks for your patience when calling in and respect other customers and staff if we are unable to pick up your call right away.
For detailed product inquiries and recommendation, T1 SPORTS recommends booking an appointment for store visit instead.
Please leave us your Name, Contact #, E-mail, and interested product (model, size, color, etc.) and our team will return your inquiries within 24-48 business hours. Customer Service is closed on Mondays.
Please note, e-mail is mainly for online orders and booking appointments, for product inquiries, please call (604) 285-8028.